SHIPPING & RETURNS
Here at Lillie and Bert, we want your shopping experience to be the best! With that said, we understand that returning items that don’t work for you as well as you’d hoped will happen, so we want to make sure our return policy is easy to follow as possible!
When returning an item, please take note of the following:
STORE CREDIT will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do NOT offer refunds. Store credit never expires!
Contact us at Lillieandbert@gmail.com for a return authorization # to be included in with your return.
Returns must be post marked within 15(fifteen) days of the date you receive your shipment. Any returns postmarked after 15 days of the date you receive may be rejected.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
Items marked Closeout cannot be returned! For any questions, please email Lillieandbert@gmail.com.
Any items not meeting these requirements will be returned to you. We reserve the right to refuse a return if the items have any signs of wear, alteration, misuse or damage.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected. In the event a replacement item is not available, a refund may be given.
ORDERS OVER $75 GET FREE SHIPPING
Standard orders typically take between 1-2 days to be processed and shipped. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive a confirmation via email with tracking information when your order has shipped. During holidays, processing could take another 1-2 business days in addition to our regular schedule.
Based on order size/weight, you may choose First Class shipping (1-3 days) on packages up to 15.999oz. OR Parcel Select Ground (2-9 days) up to 70lbs. Orders over $75 are shipped free.
CHANGE OR CANCEL ORDER
If you need to make any changes to your order, please email Lillieandbert@gmail.com ASAP after making your purchase. Once your order is processed, we will be unable to modify your order. Changes in price, items going on sale and/or promotional codes are not valid on items placed on previous orders. Orders cannot be cancelled once they have completed processing. We apologize for any inconvenience and will do our best to assist you.